Return and Refund Policy
Last updated: 5/15/2025

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Thank you for shopping at Meritt North.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. 

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The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

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Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Meritt North, Remote, USA.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website. Website refers to Meritt North, accessible from https://www.merittnorth.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

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Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so. The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

(If you have entered into a contract for provided services or products, please refer to your contract for cancellation or termination rights and details)

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In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: imeritt@merittnorth.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

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Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
•    The Goods were purchased in the last 30 days
•    The Goods are in the original packaging
The following Goods cannot be returned:
•    The supply of Goods made to Your specifications or clearly personalized.
•    The supply of Goods which according to their nature are not suitable to be returned,  deteriorate rapidly or where the date of expiry is over.
•    The supply of Goods which are not suitable for return due to health protection or        hygiene reasons and were unsealed after delivery.
•    The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. ​
 

Meritt North, LLC Digital Product Policy

 

1. Overview

At Meritt North, LLC, we are committed to providing high-quality digital services and products tailored to meet the unique needs of our clients. By purchasing any digital product from our website, you agree to the following terms and conditions.

 

2. Availability & Delivery Timeframes

Our digital products and services include, but are not limited to:

 

Consultations (Business, Voiceover, Audiobook, and Podcast)

Customized Submission Packets for Voiceover Artists and Audiobook Narrators

Audiobook Editing

Podcast Editing

Website Design

Podcast Production

 

Unless otherwise indicated, these digital products and services are typically available within 24-48 business hours following purchase. However, certain products require the customer to complete a digital form, which will be emailed shortly after purchase. The fulfillment timeline (ETA) will begin only once the completed form and required information have been received.

 

Meritt North, LLC will not be held liable for product delays caused by a customer's failure to submit the required information in a timely manner.

 

3. Required Customer Actions & Responsibilities

To ensure smooth and timely order fulfillment, customers must:

 

Check their email (including spam/junk folders) for any required digital forms.

Complete and submit the forms as soon as possible.

Provide accurate and detailed information to allow for proper service delivery.

Failure to complete these steps may result in delays in product delivery, for which Meritt North, LLC is not responsible.

 

4. Returns & Refunds Policy

Due to the nature of our digital products and customized services, all sales are final and refunds or returns are generally not available.

 

However, our Disclaimer and Returns Policy outlines a comprehensive explanation of our terms of use, returns, and refund policies. If a client feels they have a special case that warrants an exception, they may submit a request for review.

 

Disclaimer: https://www.merittnorth.com/disclaimer

Return Policy: https://www.merittnorth.com/return-policy

Terms of Use: https://www.merittnorth.com/terms-of-use

 

To request an exception, please submit a support ticket. An authorized representative will respond within 24-48 business hours to review the situation.

 

Support: https://www.merittnorth.com/customer-support

 

5. License & Usage Rights

Digital products and services purchased from Meritt North, LLC are for personal or business use only and may not be resold, redistributed, or shared without explicit written permission.

 

Unauthorized distribution or modification of our digital products may result in legal action.

 

6. Policy Updates

Meritt North, LLC reserves the right to update this policy at any time without prior notice. Customers should review this page periodically for any changes.

 

7. Contact Us

For further inquiries or assistance with your digital purchase, please reach out to our support team.

Contact Us: imeritt@merittnorth.com

Urgent Matters: 210-645-5003

 

Thank you for choosing Meritt North, LLC!

 

We appreciate your business and look forward to exceeding your expectations.

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